The cost of shipping products under warranty back to Dogtra Europe is the customer’s responsibility.
Dogtra Europe will provide/pay (via regular ground service) the shipping cost back to the customer. Any expedited shipping service will be at the customer’s expense. Dogtra Europe is not responsible for loss of training time or inconvenience while the unit is in for repair work. Dogtra Europe does not provide loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date is required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name, address, phone number and email address.
If repair costs are not covered under warranty, we will contact you and inform you about the estimated repair costs. If you agree with the cost estimate, we will ask you for a means of payment.
If you have any questions concerning Dogtra products or our repair service, feel free to call us at +33 (0)1 30 62 65 65, or send an email to firstname.lastname@example.org.
Please send products for repair to the following address:
4, rue Panicalé
78320 La Verrière